This year corporates have had to adjust operations to a future they could not previously have imagined – and so have their leaders. During August, Women’s Month, three of African Bank’s top female executives – CEO Basani Maluleke; Lindiwe Miyambu, Group Executive: Human Capital; and Chief Information Officer, Penny Futter – share their insights on addressing these challenges; on surviving change; finding balance and leading exceptionally in these uncertain times.
Maluleke says that the most important asset propelling her through a career that has spanned more than 16 years in financial services is simple: a strong support structure.
“I have faced many obstacles during my career, but my support structure has seen me through each time. These people are always there to provide perspective, guidance, a shoulder to cry on and anything else that may be required to overcome adversity, as well as to join me in celebrating success,” she reflects.
Equally helpful is the knowledge that hard times come and go. “The outbreak of Covid -19 and its impact on the economy and our business has been the biggest test I have had to face, both personally and professionally.” She is also very aware that Covid-19 will not be the last disruption that she will experience in her lifetime, so it is important for business and the Government to develop and implement solutions to help customers and communities become resilient, so that they can be less vulnerable when the bad times arrive. “As a sector we need to find ways to advance lives through the provision of financial and related services. We need to create opportunities for customers, employees, suppliers and other stakeholders to improve their lives so they can build resilience to survive the next disruption.”
“I hope that when the pandemic finally leaves us, we will have been left with a lasting sense of our interconnectedness and the need to create value not just for ourselves and those closest to us, but also for those who need it most. Never before has the importance of doing well, while doing good, been more relevant.”
Miyambu says that she also understands hard times are inevitable; an insight her parents ensured she accepted during childhood. “I still believe that there is no substitute for working hard, but I also think that there is a lot of truth in the saying ‘If you want to go fast, go alone. If you want to go far, go together.’”
This manifests in her passion for people; indeed, she says that people – from her family to her children and her colleagues – are her greatest source of inspiration. Covid has really highlighted the importance of staying connected with people, of hyper-collaborating across divisions and geographical areas to solve problems; of learning new relevant ways of doing things; of showing respect and value for all people and of showing conscious and intentional leadership.” She draws on a Bruce Lee quote saying “Courage is not the absence of fear, it is the ability to act in the presence of fear.”
Like Miyambu, Futter is a great proponent of the value of hard work and perseverance, describing these as the cornerstone of her career philosophy. “There are many things that I have struggled with in my career, but I know that if I keep working and refuse to give up, there is very little, given time, that I won’t be able to do.”
Futter says this year’s Covid challenge has been unprecedented and she has found working from home very different. “I miss my colleagues and the face-to-face engagement. I am comfortable to show my colleagues my vulnerable side. In fact, it has been a fantastic source of support when I have needed it.” She says it is always very comforting to know that you are not alone when you are going through a difficult period. She makes a point of minimising email and rather picking up earphones to have a conversation with her work colleagues. “Every person has something they are great at and finding and harnessing this, allowing them to do something they love and can be successful at, is a powerful building block in any team. We’ve been thrown an unprecedented curved ball and business will probably never be the same again. I have no doubt we will come out the other side stronger, more connected, more adaptable and more in touch with what we need to build a stronger more resilient community,” she concludes.