Gautrain suspends service

The management of Gautrain said the service will be suspended during the national lockdown which kicks in at midnight tomorrow.

Barbara Jensen-Vorster, a senior manager at the Gautrain Management Agency, said customers who had purchased a weekly or monthly product and have been unable to fully utilise it due to the outbreak of COVID-19, may submit an online refund claim.

“Passengers will receive a full refund on all unused trips on the Weekly/Monthly Product. No admin fee will apply nor will passengers be required to provide any supporting documentation when making a claim.Online refunds are likely to take between three and five business days to be processed,” Jensen-Vorster said.

“Since Gautrain cards will be blocked (either by the passenger online or by our Refunds Team), passengers will be reimbursed an additional amount of R17 to enable them to purchase a new Gautrain card once Gautrain services resume.”

The Minister of Transport, Fikile Mbalula, has also announced that all commuter rail services will shut down for the duration of the lockdown.

Jensen-Vorster added that the agency had put additional security measures to protect the Gautrain infrastructure.

“The tracks will remain powered during the lockdown period and security will continue to patrol and monitor the alignment. From time to time, the public may observe trains on the East-West and North-South lines. These trains will not be transporting passengers but rather operating for essential maintenance purposes.”

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